About My Account
How do I create a Dalatour account?
Open My Dalatour and choose Create an account. You can also create an account when prompted during your reservation.
What if I forgot my password?
Open My Dalatour and use the password recovery option. Follow the instructions sent to your email.
Where can I see my reservation or ask for an invoice?
Sign in to My Dalatour and open My bookings. For help obtaining an invoice, use Contact Us and include your reservation reference.
Making Payments
How do I pay online?
Sign in to My Dalatour and open your reservation under My bookings. After Dalatour approves your request and enables payment, follow the payment link to Square.
What forms of payment does Dalatour accept?
See Deposit & Payments for accepted payment methods, deadlines and applicable fees. Follow the payment instructions provided for your reservation.
When is my final payment due?
See Deposit & Payments for the general deadlines. Check the instructions for your reservation for the exact date and amount, or use Contact Us if you need help.
How do I know if Dalatour received my online payment?
After returning from Square, check the payment status in My Dalatour. Your online payment is confirmed when the status changes to Paid.
My Flights
What name should I provide when booking a flight?
Use your full name as shown on the passport or government-issued identification you will use to travel. If the name on your reservation needs correcting, use Contact Us.
Can I request a seat assignment or a special meal?
Check the airline’s options for your ticket. Availability depends on the airline, the flight and the fare. If you need assistance with a booking made through Dalatour, use Contact Us.
Where can I check baggage fees or frequent flyer eligibility?
Consult the airline’s baggage policy and frequent flyer program for your specific ticket. Fees, allowances and mileage eligibility depend on the airline and fare.
How do I ask about my ticket or update my flight details?
Use Contact Us and provide your reservation reference so our team can locate your booking.
Airport Procedures
What is required when I check-in?
ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger’s name.
What is required with international travel?
An international trip may require valid travel documents such as passport, visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. Passengers are responsible for the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy.
Optional Tours
Optional sightseeing tours?
Optional tours are offered to travelers interested in additional sightseeing, meals or activities to supplement the included components of our tours. You may choose to participate in some, all or none of the optional tours which are priced individually. Complete descriptions and prices are listed with each program on our website.
When can I add optional tours?
Optional tours are available for purchase any time up to one week before departure.
Can I purchase optional tours locally?
Yes.
Can I add optional tours for only select individuals on my reservation?
Yes. Optional tours can be added for selected passengers within your reservation. To request this service, please email us at res@dalatour.com with the passenger’s full name, travel date, reservation number, and the optional tour(s) you wish to add. Our reservations team will review your request and assist you with the arrangements, subject to availability.